Terms of Use

Latest Update: October 2026

Hai Helper Pty Ltd, ACN [686 907 317] (Platform Owner, We/we, Us/us, Our/our) exclusively owns and operates the online platform referred to as “Hai Helper” (Web-based Application or Platform or Extension) and all intellectual property in and associated with the Platform. “Extension” means the optional Hai Helper browser extension also known as “Claim Helper”, an assistive tool that helps you complete forms on websites you already access. The Extension forms part of the Platform where the context permits.

The following Platform terms of use (Terms of Use) govern your access to and use of this Platform and Extension and the products and services available through this Platform and Extension (Goods and Services).

By using this Platform and any related Goods and Services, you are agreeing to all of the Terms of Use, current at the time of your use of the Platform.

1. Amendments to the Terms of Use

The Platform Owner reserves the right to amend these Terms of Use from time to time at its discretion (Amendments).
Amendments will be effective immediately. Where practicable we will endeavour to notify you of the Amendments to the Terms of Use.
Your continued use of the Platform following any such Amendment will represent an agreement by you to be bound by the Amendments to the Terms of Use.
We suggest you check the Terms of Use regularly to ensure you are aware of the most up to date terms.

2. Platform usage and Client Data

Access to the Platform is provided by a web browser on a temporary and limited basis for the purpose of browsing and interacting with the Platform.
We reserve the right to withdraw or amend the Platform and any Good or Services listed on the Platform without notice. We will not be liable if for any reason this Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Platform.
AI output may contain errors or omissions, and you must review and evaluate it for accuracy, completeness and appropriateness before relying on it.
You acknowledge that the AI output should not be relied upon for making medical, financial, legal or other important decisions about any person without appropriate professional advice, and you agree to seek such professional advice before making any such decisions.
At the time you register to use the Platform you may be required to provide Client Data, namely:
1. Your name, valid email address, or valid phone number;
2. Billing, subscription or payment-related information required to establish and administer your subscription, with payment details processed by Stripe or the applicable third-party payment provider and without us storing your full payment card details;
3. Any other information required to complete the registration process.
Failure to supply correct Client Data (which includes, but is not limited to, information set out in clause 2(e), Personal Information and Sensitive Information (each as defined in the Privacy Policy), information and documents uploaded to the Platform, and information generated through your interactions with the Platform’s AI functionality) may result in us cancelling your registration.
You agree to update your Client Data if there are any changes to ensure that it is current and accurate at all times. You agree to update us to the extent you become aware of any such changes in relation to your account.
You permit us to use the Client Data to provide, operate, secure and improve the functionality of the Platform, including its AI assisted features. We do not use identifiable Personal Information to train third-party AI models. Personal Information used to generate AI responses is processed within Australia by our AI provider (Amazon Bedrock), consistent with our Privacy Policy. We may use de-identified or aggregated data to improve the Platform. We only share Client Data with the service providers listed in our Privacy Policy, under contract and for the purpose of operating the Platform.
You are responsible for maintaining the security of your login and account information (including the password). We are not liable for any loss or damage from your failure to comply with this security obligation.
All Client Data will be stored and maintained by or on behalf of us in accordance with Australian privacy law. Further detail in Privacy Policy.
Our use of any Personal Information or Sensitive Information (each as defined in the Privacy Policy) provided within the Client Data will be in accordance with our Privacy Policy, which sets out how we will use your information. If you provide Client Data about another person, you warrant that you have all authority and consents required to provide that Client Data to us for use in accordance with these Terms of Use and the Privacy Policy.

3. Goods and Services and features

This Platform provides AI-driven assistance, budget and spend tracking, document and invoice storage, OCR and automated data extraction from uploaded NDIS plans, invoices and receipts, and educational and administrative tools to support NDIS participants, particularly self-managing participants and people acting for them. While we aim to help users administer their NDIS plans and make informed decisions about their care and funding, the Platform does not determine whether any support or expense is NDIS-funded or claimable, does not take over a participant’s NDIS responsibilities, and is not a substitute for professional advice.
The Browser Extension is available to assist you in completing online forms on third-party websites you already access in your own browser, including the participant portals operated by the National Disability Insurance Agency (NDIA).
1. The Extension is an assistive tool. Its purpose is to help you place information you have already provided to, or generated within, Hai Helper into the matching fields of a form you are viewing, through a manual copy and paste process. It is designed to reduce administrative effort and cognitive load and to support accessibility for people who find repetitive manual data entry difficult.
2. You stay in control. The Extension assists you to prepare or transfer claim information, but does not log in to an NDIA portal for you, collect your PRODA or my NDIS login credentials, submit, lodge, send or process any form or claim, or carry out the functions of any third-party website. You review the information, check and submit any form or claim yourself, and acknowledge that we do not guarantee that any claim will be accepted.
3. You are responsible for reviewing all information, including information extracted automatically from uploaded documents using optical character recognition (OCR), before you rely on or submit it and for making sure it is accurate and complete, as automated extraction may contain errors or omissions. The disclaimers in clauses 2(c) and 2(d) apply to information the Extension helps you enter.
4. The Extension works only when you choose to turn it on. You can remove or disable it at any time through your browser.
The Platform is built to assist NDIS participants purely and may provide source references as part of the generative AI chat functionality; however, you must review the underlying information, and a source reference does not guarantee that an AI-generated response is accurate, complete or appropriate.
We reserve the right to modify the Platform and the Goods and Services at any time at our sole discretion. We may update you upon making any such changes.
We will endeavour to ensure that the Platform will always be available; however, we do not guarantee this.
The Platform may not be available during any or all of the following times:
1. During maintenance events or due to agreed emergency maintenance;
2. Due to problems that occur due to your telecom or internet service providers or connection. We accept no liability for any loss or damage that occurs as a result of your telecom or internet service provider;
3. Due to anything or event affecting the availability of any third-party foundational models; and
4. Due to action or inaction of you.

4. Fees and payment

By accepting the Terms and Conditions you authorise us or any third-party service provider to debit your account at the relevant financial institution connected with the payment details identified and provided in your Client Data for payment of all fees and charges (Fees).
By accepting the Terms and Conditions you agree that we are authorised to process payment for the Fees.
You acknowledge that it is your responsibility to ensure that there are sufficient cleared funds or financial capacity in the nominated account to honour the transaction when it falls due.
We must not be held responsible for any fees and charges imposed by your financial institution or any other third party that may be incurred if there are insufficient funds in your account or if the payment fails.
You are responsible for providing complete and accurate billing and contact information to us, and we must not be held responsible for any loss or damage caused by you providing incomplete billing information.
You must reimburse us for any reasonable out of pocket expenses that we incur in providing the Service and that we expressly disclose to you and you agree to in advance.
Termination will not affect any of our accrued rights or your accrued liabilities as at the time of termination. For the avoidance of doubt, you are liable to pay all outstanding fees and charges that have accrued as at termination, including the Fees.
The Platform is offered on a subscription basis. Current pricing is AUD $25 per month, $68 per quarter or AUD $250 per year (inclusive of GST). We will notify you of any change to Fees before it takes effect.
Subscriptions renew automatically at the end of each billing period using your nominated payment method, unless you cancel before the renewal date.
You may cancel at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period, and you keep access until then.
Except where required by the Australian Consumer Law, Fees paid are non-refundable and we do not refund partial billing periods. Nothing in this clause limits your rights under the Australian Consumer Law.

5. Linked Sites and third-party platforms

This Platform may contain links to other websites (Linked Sites), which are not operated by the Platform Owner.
The Platform Owner has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of the Linked Sites.
Your use of the Linked Sites will be subject to the terms of use and service contained within each such Linked Sites, if any.
Hai Helper is an independent, participant-side platform and an NDIS registered provider under registration groups 0124 and 0128. It is not the NDIA, does not operate the NDIS, and is not affiliated with, endorsed by, sponsored by, or an official partner of the NDIA or the NDIS.
Your access to and use of any third-party website or portal, including the NDIA’s portals, is governed by that website’s own terms and conditions. You are responsible for reading and following those terms. Hai Helper platform is not intended to change or avoid any obligation you owe to the operator of a third-party website.
We are not responsible for the availability, content or operation of any third-party portal, or for any outcome of your use of it.

6. Privacy policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy.
By using this Platform, you acknowledge the Privacy Policy and warrant that all data provided by you is accurate; where consent to processing is required by law, including for Sensitive Information where applicable, we will obtain it separately or otherwise process the information as permitted by law.

7. Prohibitions

Access to the Platform is provided to you on the basis that you must not misuse this Platform. Accordingly, you will not do any of the following:
1. Commit or encourage a criminal offence;
2. Transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
3. Hack into any aspect of the Platform; corrupt data; cause annoyance to other users;
4. Maliciously interrupt the purchase of Goods and Services from the Platform;
5. Infringe upon the rights of any other person’s proprietary rights;
6. Send any unsolicited advertising or promotional material (spam); or
7. Attempt to affect the performance or functionality of any computer facilities of or accessed through this Platform.
You acknowledge that certain conduct prohibited by this clause may constitute a criminal offence and, where legally permitted, the Platform Owner may report suspected unlawful conduct to the relevant authorities and disclose your identity to them.
The Platform Owner will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computing devices, programs, data or other proprietary material due to your use of this Platform or to your downloading of any material posted on it, or on any Linked Sites.
We reserve the right to delete your account immediately if you are in breach of any of the Terms and Conditions, or due to any behaviour including but not limited to any dishonest, discourteous, or otherwise unprofessional behaviour by you in relation to the Platform Owner.

8. Intellectual property, software and content

The intellectual property rights in all software, the Goods and Services and Platform content (including photographic images, text, audio and video supplied by the Platform Owner or its licensors), user interface, the AI assistant functionality, machine learning models, algorithms, and data derived from use of the Platform (excluding Client Data), and any other documentation, information or materials made available to you by or on behalf of the Platform Owner through this Platform remain the exclusive property of the Platform Owner or its licensors and are protected by copyright laws and treaties around the world. For the avoidance of doubt, the Platform Owner does not acquire ownership of your Client Data, including your uploaded documents, Personal Information, Sensitive Information, NDIS plans, invoices, receipts or other pre-existing materials.
The Platform Owner and its licensor (where appropriate) reserve all such rights. For the avoidance of doubt, nothing in the Terms and Conditions or otherwise creates the right for you to sublicense the Platform, or your Platform account or assigns any ownership rights to you.
By accepting the Terms and Conditions you undertake not to reverse engineer, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Platform, nor may you use any such content in connection with any business or commercial enterprise.
We reserve all our rights to seek compensation, damages, injunctions, or any other remedy available to us at law if any attempt to do so, whether successful or unsuccessful, is made by you or any of your affiliates.

9. Disclaimer of liability

Subject to any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law (ACL), the material displayed on this Platform is provided without any guarantees, conditions or warranties as to its accuracy.
To the fullest extent permitted by law, the Platform Owner hereby expressly excludes all warranties and other terms which might otherwise be implied by statute, common law or the law of equity and must not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute Goods and Services, arising out of or related to the use, inability to use, performance or failures of this Platform or the Linked Sites and any materials posted on those sites, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
The Platform and its AI assistant functionality are made available to you on an “as is” basis. We make no warranties, representations or conditions of any kind regarding the accuracy, reliability, completeness or appropriateness of AI-generated responses, recommendations or content.
This disclaimer does not affect the Platform Owner’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under the ACL or other law.
Your use of the Platform is at your own discretion and risk, and you will be solely responsible for any resulting loss or damage, including but not limited to, any loss of data or damage to your computing devices from viruses that may be downloaded to your computing devices in the course of using the software. Some jurisdictions do not allow the exclusion of certain warranties, the limitation or exclusion of implied warranties, or limitations on how long an implied warranty may last, so the above limitations may not apply to you. If you reside in such a jurisdiction, the above limitations will apply to you to the fullest extent permitted under applicable law.
The information and content of the Platform, including output generated by the AI functionality, are provided for informational and administrative assistance only and do not constitute legal, medical, financial, plan management or other professional advice.
We disclaim all liability whatsoever, including but without limitation to any:
1. direct, indirect, special, incidental, punitive, exemplary, reliance or consequential damages;
2. loss of use, profits, or other intangibles;
3. network interruptions;
4. loss or damage to goodwill or reputation;
5. loss of information or data; and
6. loss or damage arising out of your use of the Platform.
Our maximum aggregate liability to you for any claims, damages, injuries or causes whatsoever, and regardless of the form of action (whether such liability arises due to negligence, breach of contract, misrepresentation or for any other reason), will at all times be limited to the greater of:
1. the amount paid, if any, by you to us in connection with the Platform in the two (2) months prior to the action giving rise to liability; or
2. AUD $1.00.

10. Disclaimer as to ownership of trademarks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Platform are in no way associated, linked or affiliated with the Platform Owner and you should not rely on the existence of such a connection or affiliation.
Any trademarks/names featured on this Platform are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to the Platform Owner.

11. Indemnity

You agree to indemnify, defend and hold harmless the Platform Owner, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs (including, but not limited to, legal fees) arising from your use of this Platform or your breach of the Terms of Use.

12. Variation

The Platform Owner must have the right in its absolute discretion at any time and without notice to amend, remove or vary the Goods and Services or any page of this Platform.

13. Invalidity

If any part of the Terms of Use is void, voidable, unenforceable or illegal, that part shall be severed and the remainder of the Terms of Use will continue to be valid and enforceable to the fullest extent permitted by law (including any provision in which we exclude our liability to you).
So far as possible where any clause/subclause or part of a clause/subclause can be severed to render the remaining part valid, the clause must be interpreted accordingly.
Alternatively, you agree that the clause must be rectified and interpreted in such a way that closely resembles the original meaning of the clause/subclause as is permitted by law.

14. General

You understand that we may use third party vendors, hosting partners, payment processing partner, and artificial intelligence technology providers to provide the necessary hardware, software, networking, storage, payment gateway, AI functionality and related technology required to run the Platform, including its AI assistant features.
We do not warrant that:
1. The Platform Owner will meet your specific requirements;
2. The Platform, including its AI assistant functionality, will be uninterrupted, timely, secure, error-free, or produce completely accurate or suitable results; or
3. Any errors in the Platform will be corrected.

15. Complaints

We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Complaints should be sent to complaints@haihelper.com.au.