No. Only you can see your budget. Your data is private and stored safely on Australian servers.
It helps Hai Helper work better for you. You can see your NDIS funding clearly on your Dashboard. You can get answers about your funding in the Companion Chat. You can track what you spend and plan ahead so you do not run out of funds before your plan ends. We do not save your NDIS number or any condition specific information. Hai Helper is built to help you navigate your funding and the system.
Your information is stored on AWS servers in Australia, in the Sydney region. The Companion function, which uses AI, also runs on AWS in Australia (Amazon Bedrock) over a private network, so your information is processed onshore too. Both storage and processing stay in Australia.
Hai Helper is made only for the NDIS. It uses current NDIS rules, laws, and guidelines to give you clear answers in plain English. It is not a general budget app. It is built for how the NDIS works.
You can request a copy of your data at any time. If you close your account, your data is deleted with your account under best privacy and data practices.
Anyone with an NDIS plan. It does not matter if you self-manage, use a plan manager, or have a mix of both. You can use Hai Helper to track your budget, upload invoices, and understand your funding. Some features are built for self-managed participants first. What you can access may depend on your plan type.
Hai Helper is a registered NDIS provider. Whether you can claim it depends on your own plan and goals, so it is always worth a quick check with your planner. Here is the general picture.
If you self-manage, you can pay for Hai Helper directly and claim it back yourself. It most likely sits as low cost assistive technology for communication and information support, in your Core budget under Consumables. Depending on your goals it may also fit Capacity Building. Low cost AT does not need a quote or an assessment.
If you are plan managed, your plan manager pays Hai Helper for you. Ask them to claim it as low cost assistive technology for communication or information support. They will confirm your budget covers it.
If you are NDIA managed, because Hai Helper is now a registered provider, you may be able to claim it through the myID portal as low cost assistive technology. Check with your planner or Local Area Coordinator that it fits your plan.
Prefer to keep it simple? You can always just pay directly.
Hai Helper is not affiliated with the NDIA. This is general information, not NDIS or financial advice.
Every NDIS support has to meet the same test. Here's how Hai Helper stacks up, point by point.
Relates to your disability. It helps you keep track of the services that benefit you directly, so managing your funding stays tied to your actual needs.
Helps you work towards your goals. Financial independence is part of independence. Hai Helper builds that, and helps you manage your care with more confidence along the way.
Value for money. A plan manager costs around $104 a month. Support coordination runs $100 an hour, more for complex support. Hai Helper is $25 a month, well under a third of the cost of a plan manager, and it cuts down the calls and emails that eat into those hours. Your records stay tidy too, ready to show at a plan review if you're ever asked.
Likely to be effective and beneficial. Plain language plan, live budget tracking, real-time answers to your questions. It works, and you can see it working.
Works with your mainstream supports and network. It sits alongside your coordinators, your support workers, and your clinicians. It shows you what's in your plan. It doesn't make decisions for you.
Is an NDIS support. Hai Helper is a registered NDIS provider.
Want this mapped to your own plan? Our justification letter template has a ready-made supporting note for each point.
You upload your invoice. Hai Helper reads it and pulls out the key details you need, like the support item, provider, date, and amount. You then copy those details into the myNDIS portal yourself and submit the claim. Hai Helper does not submit claims for you. You stay in control of every step.
The Companion uses AI. AI can make mistakes. It is a helpful starting point but it is not a substitute for official NDIS advice. Always check important decisions with the NDIS, your support coordinator, or your plan manager. If something does not seem right, trust your instincts and ask a person.
Hai Helper cannot be quoted in a plan review. But it can help you get ready. The NDIS documents and links in the app can be used as evidence. Tracking your spending also gives you clear information about how you use your supports. That can help you make a stronger case at your review.
Yes. You can update your personal information and budget details any time in your Profile or Settings.
Hai Helper is built to be accessible. You can type or use your device's voice input to talk to the Companion. You can use screen readers and browser tools. Budget visuals use clear, high-contrast colours. Hai Helper also has a built-in help and support system you can access any time from inside the app. We meet WCAG 2.1 AA accessibility standards and we are working toward a higher level. If something is not working for you, please tell us. Your feedback helps us improve.
Hai Helper costs $25 per month, $68 per quarter or $250 per year, after a 30-day free trial. The yearly option saves you around two months compared to paying monthly. You can cancel any time. There are no lock-in contracts.
Not yet. Each account is for one person. Hai Helper runs through the official web app only. However, the chat can be used in-app without uploading a plan.