Making NDIS claims as a self-manager
The new deadlines
- From 15 October 2026, claims made more than 90 days after a support get extra checks and may be held for up to 28 days.
- From 1 December 2026, claims must be made within 90 days of the support. Until then, the limit is 2 years.
If you have older claims, make them before 1 December.
How to make a claim
- Get the invoice or timesheet after you receive the support. You can't claim before the support is delivered.
- Log in to the my NDIS portal, the myplace portal or the my NDIS app.
- Enter who you are paying, the date, the support category, the amount and a description.
- Upload the invoice, even if it is not asked for.
- Submit. Payment usually reaches your account in about 2 business days.
- Pay your provider, if you have not already.
The guide to NDIS self-management, Step 5
Claim faster with Claim Helper
Claim Helper is a browser extension for Chrome. It lets you copy your invoice details from Hai Helper and paste them straight into the claim form.
- No retyping. Your invoice details are ready to paste.
- You stay in control. Hai Helper never submits a claim for you. You check and submit every claim yourself.
- Keep track. Add your claim reference to each spend so you can match payments later.
- Start straight away. Claim Helper works as soon as you sign up, before you add your plan.
Keep your records right
Keep invoices and records for at least 3 years, or 5 years if you are a plan nominee. Hai Helper keeps each invoice with its spend, so it is easy to find if the NDIA asks.
Self-management record keeping in 2026 Blog
General information only. This page explains how claiming works in general. It is not advice about your plan.